Bulky Waste Collection Service receives Happiness Flag in Dubai Municipality
28 June 2021
Dubai Municipality has organized the third cycle of the Happiness Flag initiative, which aims to enhance the principles of competitiveness and innovation, by nominating a group of the Municipality’s most prominent initiatives in the field of implementing the standards of the Hamdan bin Mohammed Program for Government Services and Customer Happiness. The Bulky Waste Collection Service initiative received the Happiness Flag this year, after the unanimous approval of evaluators, who included Rashid Al Kharji, Senior Broadcaster at Dubai Media Incorporated, Adviser Ali Al Amimi, Head of Transport Operations Sector at Dubai Airports, and Ali Al Azzawi, Smart City Experience Consultant.
Dubai Municipality is keen to embody the vision of the wise leadership towards providing a competitive environment in all our organizational units, in which everyone competes to launch innovative and distinctive initiatives aimed at making customers happy, achieving the Municipality’s vision of building a happy and sustainable city, and following the finest strategies aimed at promoting the values of leadership, excellence and innovation.
The Happiness Flag initiative contributed to motivating the departments in the Municipality to enrich the fields of work with initiatives and services that are characterized by efficiency and effectiveness, and to follow the government approach in the field of providing digital and advanced services, enhancing customer experience and happiness. It also positively reflected on the unique position occupied by the emirate in various sectors.
Through the Happiness Flag initiative, the municipality seeks to ensure that customers enjoy the best services that meet their various needs, as part of their commitment to launch sustainable initiatives that achieve their happiness and satisfaction. The evaluators assessed the participating initiatives according to the highest international standards in the field of developing government services.
The initiatives that competed to win the Dubai Municipality Happiness Flag for the current year included the Bulky Waste Collection Service of the Waste Management Department, the Smart Calibration Using Robot, the Bunyan Card, and the Mobile Veterinary Laboratory.
