Frequently Asked Questions

• You can communicate directly with Dubai Municipality through:
  • Phone : +971 4 2215555
  • Call Centre: 800900
  • Website: www.dm.gov.ae
  • Social Media Channels: @dubaimunicipality

• Hatta Center:

Center Working hours:

Saturday & Sunday: Closed

From Monday to Thursday: from 7:30 AM to 3:30 PM.

Friday: from 7:30 AM to 12:00 PM.

Friday: First shift from 7:30 AM to 12:00 PM, and Second shift from 2:30 AM to 7:00 PM.

• Al Manara Center:

Center Working hours:

Saturday: Closed

Sunday: from 8:00 AM to 5:00 PM.

From Monday to Thursday: from 7:30 AM to 8:00 PM.

Friday: First shift from 7:30 AM to 12:00 PM, and Second shift from 2:30 AM to 7:00 PM.

• Al Kifaf Center:

Center Working hours:

Saturday: from 8:30 AM to 6:00 PM.

Sunday: from 7:30 AM to 2:00 PM.

From Monday to Thursday: from 7:30 AM to 8:00 PM.

• Al Towar Center:

Center Working hours:

Saturday: Closed

Sunday: from 8:00 AM to 5:00 PM.

From Monday to Thursday: from 7:30 AM to 8:00 PM.

Friday: First shift from 7:30 AM to 12:00 PM, and Second shift from 2:30 AM to 7:00 PM.

Dubai Municipality Working hours:

Saturday & Sunday: Closed

From Monday to Thursday: from 7:30 AM to 3:30 PM.

Friday: from 7:30 AM to 12:00 PM.

• Dubai Municipality Working hours:

Saturday & Sunday: Closed

From Monday to Thursday: from 7:30 AM to 3:30 PM.

Friday: from 7:30 AM to 12:00 PM.

• Customer Happiness Center – Dubai Central Laboratory

From Monday to Thursday: from 7:30 AM to 2:30 PM.

Friday: from 7:30 AM to 12:00 PM.

Saturday & Sunday: Closed*

*Except for receiving construction material samples from 9:00a.m to 2:30p.m.

• Dubai Central Laboratory is located in Al Karama Area, near the Central Post Building, Administration Building, Block A, Second Floor.

• You can apply for samples testing manually by:
  • Registering the sample for analysis
  • Prepaying the test fee
  • Keeping a copy of the test application receipt.

• Yes, only domestic animals (companion animals) are allowed, except for the types or breeds mentioned in Federal Law No. 22 of 2016 regarding the regulation of the possession of dangerous animals.

• You must obtain a No Objection Certificate from the Department of Tourism and Commerce Marketing before applying to renew the desert tourism camp rental contract. Then you submit the renewal application through Dubai Municipality website – Executive Planning Department – Planning Services Section.

These projects have been completed. You can get more details by clicking on the following link.

Yes, you can find more information through this link.

• The scholarship requires the following criteria:
  • To be a citizen of the UAE
  • To hold a high school diploma (sciences section) with an average over 65%
  • To pass the placement exams (Mathematics and English)
• Scholarship advantages:
  • You can choose between a diploma or a Bachelor’s Degree
  • The tuition is paid by Dubai Municipality
  • You get health insurance.
  • You get a monthly salary of AED4,500
  • You become a member of the Dubai Municipality Employees Club
  • Your salary will amount to:
    • AED16,000, if you graduate with a diploma
    • AED22,000, if you graduate with a Bachelor’s Degree.

• You can submit your suggestions and report any complaints, such as water leaks, dumping garbage around containers and general pest problems, as well as complaints about restaurants and others by:
  • Using the Dubai Government unified
    Suggestions and Complaints System, which is available on the main page of our website
  • Dubai Municipality website: www.dm.gov.ae
  • Dubai Municipality Service Centres
  • Our Social Media Channels
  • Email: info@dm.gov.ae
  • You can also come in person to Dubai Municipality offices, or call our toll-free number: 800 900 anytime (24 hours a day, 7 days a week).

We also welcome your ideas and creative suggestions regarding the tasks and services of Dubai Municipality, through:

• Using the Dubai Government unified Suggestions and Complaints System, available on the main page of the Dubai Municipality website.
• Visiting the Dubai Government unified Suggestions System on the Dubai Municipality website.
• Using the Mohammed Bin Rashid Smart Majlis System through this link.
• For more information about suggestions and complaints, you can visit the suggestions and complaints page on our website.

• You must be registered in the suppliers online portal of Dubai eGovernment
• You can request participation in public tenders or bidding through the eSupply portal of Dubai eGovernment by logging into the specialized contracts system
• Please subscribe to tejari.com and submit your quotations.

• You can know about public tenders and bidding through related advertisements that are often published in daily newspapers, such as alarabiya.net, Al-Ittihad, Al Khaleej, Khaleej Times, Al Bayan, etc.
• Registered suppliers are notified by fax or the online bidding service.

• You can obtain all our services by visiting the Dubai Municipality website www.dm.gov.ae and viewing the procedures, service channels and working hours.
• You can browse services that do not require a username and password without registering
• You must be registered as an individual or company, if the service required that, then:
  • Enter your username and password to display the related services, after verifying your data
  • Select the required service link to open the page
• You can apply for some services at the customer service centres in Al Tawar, Manara, Al-Kafaf and Hatta
• For more information, please call the toll-free number 800 900.

We are committed to protecting your privacy with regards to our services and your applications through our website. Our data management and sharing policy adopts the following:

• We do not collect your private information unless you voluntarily disclose it. The same applies for when you apply for Dubai Municipality e-services.
• We are committed to protecting your personal information through advanced security technologies and assistive organizational procedures and measures that ensure the protection of your private information from any unauthorized access or illegal use.
• We will not trade the personal information that you voluntarily disclosed, nor will we share it with any third party, except for the departments concerned with the services you applied for, in order to complete the the procedures of these services.
• Also, Dubai Municipality has been awarded the Certificate of Compliance with the International Standard ISO 27001 for information security and confidentiality in all its e-services, applying the best systems of quality management according to scientific principles and maintaining the confidentiality of information, its accuracy and availability.
• Finally, we recommend that you take adequate precautions to protect your information when you are online.
• We also advise you to change your password periodically, and use necessary measures to enhance confidentiality and security, namely through adopting passwords that include letters and numbers and making sure that the browser you are using is safe.

Surely! Dubai municipality is committed to keep your personal information private in the website.  DM’s policy regarding the collection and sharing in the website is as follows:

• We collect information only  when it is provided by the costumer voluntarily like in the case of any  application for registration.
• Municipality is committed to protect your personal information from unauthorized access and using it for illegal purposes. We use high level security technology and keep adequate procedure and regulatory measures for ensuring it.
• We shall never sell or rent personal information you voluntarily disclosed to us. We won’t share your personal information with any third party at any cost, except which are shared with our departments for procedures to  complete the services you applied for.
• DM has been awarded the  ISO27001 information security certificate in all its e- services  for ensuring secured  e-services, keeping secrecy and accuracy in information sharing and  for implementing scientifically perfect quality management systems
• Lastly we advise you to take adequate precautions to protect your information when you are online.
• To change password very often, making passwords mixing letters and digits and ensuring the security of browser you  use  are  some measures to note.

• You can apply for a job at Dubai Municipality through our online recruitment service.
• Download and fill in the application form, and submit it with copies of your academic qualifications and experience certificates (if any)
• Follow up on your application through the online recruitment service after entering the application number.

Note: Only applicants with the qualifications and experience relevant to the requirements of our vacancies are contacted.

Sustainability has become a global priority. Changing the behavior of the customers to reduce their environmental footprint is crucial to preserving natural resources and habitats.

These changes will ultimately contribute to a healthier environment, which is vital to maintaining a sustainable and a high quality of life.

• Single-use plastic bags have been banned as of January 1, 2024, while other single-use bags will continue to cost 25 fils.
• Complete ban on single-use bags will come into effect from June 1, 2024
• Phasing out single-use plastics by 2026

In line with the goal of enhancing environmental sustainability and encouraging individuals to reduce their excessive reliance over single-use plastics, the Executive Council of Dubai approved a new policy. The policy is applied for all stores across Dubai including, but not limited to, retail stores, textile and electronic stores, restaurants, pharmacies, online, and e-commerce deliveries.

As a subsequent step, the policy will be evaluated over several stages from banning single-use bags and looking for available alternatives starting from January 2024 and gradually phasing-out single-use plastic waste by 2026. This is followed by the assessment of behavioral changes in the community.

86 per cent of dead turtles found on some of the emirates’ shores had consumed plastic materials.

50 per cent of camel deaths in the UAE are due to the consumption of plastic bags.

100,000 marine animals are affected yearly.

Plastic will take over 400 years to decompose and will take thousands of years for the planet to overcome its negative impact.

Yes, starting from 1^st of May 2024 all Single use bags includes the following types of bags that are 57 micrometers and under:

• Plastic bags
• Paper bags
• Bags less than 57 micrometers thick
• Bags made of biodegradable vegetable materials

Biodegradable bags

Bread bags
Knot bags
Roll bags for vegetables, meat, fish and chicken
Bags more than 57 micrometers thick
Laundry bags
Electronic gadgets bags
Garbage bags of different sizes and types
Grain bags

We will not be specifying the alternatives as we do not want to limit the market to a specific kind of bag. Customers can use bags which are not 57 microns or less. We aim to encourage use of reusable bags that have a longer lifespan.

Though ban of single-use plastic bags comes into effect from January 2024, it will be charged 25 fils until June 1, 2024.

Biodegradable bags need a specific recycling plant. If it is left on landfills, it will not degrade 100 per cent due to the presence of microplastics. Later, this microplastics will  be consumed by animals and it will end up in our food chain, resulting in humans consuming microplastics.

Bags that are purchased online are not included as the decision has to be taken on a federal level.

The policy is applied to all bags that are at the cashier therefore it includes all sectors.

Either through DET Call Center 600545555 or Dubai Municipality Call Center 800900.

The policy has come to effect from January 2024 and it will completely ban non-plastic single-use products starting from June 1, 2024. However, a 25-fils fee will be applied till June.

All single-use bags that are 57 microns and under are included in the ban, regardless of the material used. The key outcome from the new policy is to reduce the consumption of single-use bags and encourage reusing.

The options are open for companies to choose from. A good quality bag that can carry things with longer lifespan is definitely the best option for our planet.

Yes, there will be random inspections to make sure people are compliant with the new policy.

Fines will be imposed for non-compliance with the policy. According to Article 9 of Executive Council Resolution No. (124) of 2023 on single-use products in the Emirate of Dubai, the penalties and administrative fines shall be as follows:

Without prejudice to any penalty provided in any other legislation, anyone who violates the provisions set out in Article 5 of this resolution shall be liable to a fine of AED 200.

The fine referred to in clause (A) of this Article shall be doubled if the offence is repeated within one year from the date of the previous offence, provided that the penalty does not exceed AED 2,000.

A 25-fils fee will still be applied until June 1, 2024.

The policy prohibits the import or circulation of single-use products as follows:

• Plastic bags as of January 1,2024.
• Non-plastic single-use products including single-use bags as of June 1 2024,
• Single-use plastic products as of January 1, 2025, including:
  • Single-use plastic stirrers, single-use table covers, styrofoam cups and food containers, single-use plastic straws, single-use plastic ear cotton swabs.

• Single-use products as of January 1, 2026, including:
  • Single-use plastic plates, single-use plastic bowls, single-use plastic cutlery, refreshment cups and single-use plastic lids.

There will be a guidebook for both consumers and businesses to refer while choosing alternatives for plastics. It includes all the alternatives and their footprint. The guidebook will be published soon by the Ministry of Climate Change and Environment.

The ban applies to all single-use bags used for carrying goods, including paper bags with a thickness of less than 57 micrometers. Stores are not obligated to provide free alternatives as the goal is to push a change in consumer behavior to preserve the local environment.

The ban applies to all single-use bags used for carrying goods, including paper bags with a thickness of less than 57 micrometers. Stores are not obligated to provide free alternatives as the goal is to push a change in consumer behavior to preserve the local environment.

Most multi-use shopping bags are made from materials that are cleanable, washable, and recyclable.

The policy does not include packing bags for vegetables, fruits, meat, and fish. The policy includes only single-use bags for ‘carrying goods’.

By registering a complaint with the consumer protection channels of the Department of Economy and Tourism in Dubai through the ‘Dubai Consumer’ application on smart phones, the website www.consumerrights.ae, and the Call Center 600545555.

The Ministry will release a guidebook that includes information on various items available in the market and their environmental footprints. Dubai Municipality is also working on an awareness campaign to provide more guidance.

Yes, life cycle assessments will be taken into consideration in the guidebook to inform businesses and consumers about the environmental impact of alternative materials.

The ban encompasses all types of bags, including paper bags, as they also have negative environmental impacts. The focus is to encourage the use of reusable bags.

The policy applies to Dubai and will be implemented in phases. It also aligns with the federal law that will be implemented across all Emirates.

There are existing facilities for recycling in Dubai and the UAE. In addition, there are several ongoing efforts to encourage an increase in recycling.

The policy presents a step forward in addressing plastic waste.

Responsibility for the environment is a shared concern. Businesses and individuals are encouraged to limit the use of single-use plastics.

Increased demand for alternatives will eventually drive prices down, as seen with the successful implementation of the single-use plastic bag policy.

Guidelines will be provided, and awareness campaigns will be launched for the general public. Companies are also encouraged to launch awareness campaigns internally for their employees and customers.

Regulatory details will be determined and compliance will be enforced by relevant authorities.

Reach out to Dubai Municipality and Dubai Chambers incubator for guidance on alternatives and innovative solutions that comply with the policy.

Biodegradable plastics are not encouraged, as they do not biodegrade entirely and can leave microplastics behind.

Phase one targets checkout bags and not food packaging.

Oxo-degradable additives are also included in the ban in the UAE.

Dubai Municipality is working on another policy, details of which are not yet available.

No, packaging for online deliveries is not included in the ban. However, the ban applies to carrier bags used for delivering products purchased online (such as online grocery shopping).

There are awareness campaigns and efforts to reach out to consumers and businesses to address consumer behavior.

Applying charges on non-plastic single-use products, including plastic bags, until June 1^st, 2024.

Our aim is to encourage reusable bags as an alternative to single-use plastic bags even while plastic bags above 57 microns are not banned.

Starch bags will be reviewed further and more information will be provided later.

The goal is to recycle reusable bags to promote circular economy. More details will be provided later.

Once the policy is launched, the items will be clearly listed on it. Moreover, a webinar will be hosted in 2024 to provide more clarity and answer the public’s questions.

If craft paper bags are 57 microns and under, they will be banned.

This is still under consideration. Suggestions for incentives are also welcome from businesses and retailers.

The first step is to take care to reduce consumption and reduce the use of single-use materials in general, before addressing the matter of recycling. This can be done by purchasing materials without packaging, such as vegetables and fruits, not preferring single-use cutlery and straws when buying food, as well as installing a water filter for drinking at home, which will reduce the need to purchase single-use water bottles.

Secondly, it is important to sort the waste at home. Individuals can separate the recyclable waste, such as paper, metal, plastic, and glass, from other household waste, while keeping in mind to keep the recyclables clean in order to reduce their pollution, especially from food waste, which will limit the capacity of their recycling

If you are interested in recycling, visit

https://dubairecycles.ae/en/pages/default.aspx

If you have unwanted items that you would like to dispose in an environmentally sound manner, for example, clothes, books, toys or household items, you can donate them to various charitable organizations that you see suitable. You can also recycle other items, such as plastics, paper, glass, bottles, portable electronics, cartons, and metal cans at the recyclable material collection center nearest to your location.