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Home About Dubai Municipality People of determination

People of determination

Building an Inclusive and Accessible City Where Everyone Can Thrive

Committed to providing an inclusive, accessible environment that empowers everyone to enjoy Dubai’s services and facilities

Impact In Numbers

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Accessible Public
Beaches

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Equipped Parks and 
Gardens

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Service Centers with Priority
Support

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Buildings with Wusool 
Certification

Discover the services, features, and support available at Dubai Municipality’s Points of Delivery across various channels.

DM Dubai Food Safety Forum to shape the future of food safety

Dubai Food Safety Forum 2025 launched

On World Food Safety Day, Dubai Municipality hosts third Dubai Food Safety Forum to shape the future of food safety…

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beauty world

Raising Cosmetics Standards at Beauty World

Dubai Municipality showcases cutting-edge technologies to ensure cosmetic quality at Beauty World 2024 Dubai Municipality demonstrates its pivotal role in…

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DM completes development of the UAEs longest mountain trails in Hatta

Dubai Municipality completes development of the UAE’s longest mountain trails in Hatta

Hatta Mountain Trails span 86 kilometres in total, through 21 cycling routes across 53 kilometres and 17 walking routes covering…

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Wherever You Are, We’re Nearby

Service Centers

Head office

Building 20, Block A, P.O Box No. 67, Baniyas road, Dubai, United Arab Emirates.

Operating Hours:
  • Monday to Thursday: from 7:30a.m. to 3:30p.m.
  • Friday: from 7:30 a.m. to 12:00 p.m.
  • Sunday: Closed
Al Twar Service Centre

Al Twar District, Al Nahda Road, Facing Al Twar Centre, Next To Al Qusais Metro Station

Operating Hours:
  • Monday to Thursday: from 7:30a.m. to 3:30p.m.
  • Friday: from 7:30 a.m. to 12:00 p.m.
  • Saturday and Sunday: Closed
View Details
Al Manara Service Centre

Al Manara Area, Al Safa 2 Area, Facing The Metro Station (Noor Bank)

Operating Hours:
  • Monday to Thursday: from 7:30a.m. to 3:30p.m.
  • Friday: from 7:30 a.m. to 12:00 p.m.
  • Saturday and Sunday: Closed
View Details
Hatta Centre

Hatta District, Hatta Road, Dubai, Facing Hatta Roundabout, Next To Emirates NBD

Operating Hours:
  • Monday to Thursday: from 7:30a.m. to 3:30p.m.
  • Friday: from 7:30 a.m. to 12:00 p.m.
  • Saturday and Sunday: Closed
View Details

Beaches & Sanctuaries

Al Mamzar Beach

Al Mamzar - Dubai, UAE

Operating Hours:
  • Everyday 8:00am - 10:00pm
  • Al Mamzar beach is open to the public
  • Al Mamzar beach park
View Al Mamzar Beach Details

Heritage Places

Souq Al Kabeer

Bur Dubai - Dubai, UAE

Operating Hours:
  • From 7:30 a.m. to 2:30 p.m
  • Working Hours in Al Manarah Center
  • Kindly book your appointment on the Dubai Municipality App (Green Ticket)
View Souq Al Kabeer Details
Historical Documents Centre

Al Fahidi - Dubai, UAE

Operating Hours:
  • Monday - Thursday From 8:00 a.m. to 3:00 p.m
  • Friday From 8:00 a.m. to 11:30 p.m
  • Saturday and Sunday: Closed
View Historical Documents Centre Details

Bringing the Service Center to Your Home

Call 800 900 to request now, Access government services at your doorstep. fast, simple, and hassle-free.

Our Services and Facilities

Comprehensive services designed specifically for people of determination

A beach access sign for People of Determination near a pathway leading to the shore, with turquoise water, palm trees, and accessible beach markings.Beaches

Accessible And Inclusive Beaches

Our public beaches are fully equipped to welcome people of determination with internationally certified standards

  • Dedicated wheelchair-accessible pathways
  • Specialized water beach wheelchairs
  • Accessible restroom facilities
  • Trained assistance staff
  • Certified “Autism-Friendly Destination”
A miniature cultural-style pavilion on a pond with a traditional windmill structure in the background, surrounded by trees in a public park.Parks

Inclusive Parks And Gardens

Over 100 parks and gardens across Dubai equipped to welcome all visitors

  • Accessible walking paths
  • Specialized playground equipment for children
  • Designated parking spaces
  • Comprehensive and safe facilities
  • Comfortable rest areas
A visitor using a wheelchair interacting with a Dubai Municipality accessibility exhibit featuring Braille text and an information wall at an indoor event.Service Centers

Priority Service Centers

Fast, priority service at all Dubai Municipality customer service centers

  • Dedicated service lanes
  • Specially trained staff members
  • Smart electronic queue system
  • Streamlined transaction processing
  • Specialized advisory service

Explore Dubai Municipality

Accessible beach pathway with signage for elderly, stroller, and wheelchair users
Dubai Municipality staff assisting a customer beside the Happiness Vehicle service car
Lifeguard pushing a person in a beach wheelchair along the shoreline with city skyline in the background
Beach sign indicating the availability of beach wheelchairs on the accessible pathway
Dubai Municipality exhibition booth with visitors and interactive displays at an indoor event
Accessible ramp leading to the sea with a wheelchair symbol painted on the ground
Dubai Municipality building exterior with landscaped garden and blooming flowers
Dubai Municipality Happiness Vehicle parked in a residential neighborhood with greenery and palm trees
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